SHIPPING POLICY

At Royella Foods, we aim to deliver your order in a timely, safe, and reliable manner across Pakistan.

1. Shipping Coverage

We currently ship nationwide within Pakistan. Orders placed from outside Pakistan are not accepted at this time.

2. Processing Time

  • All orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Delivery Time

  • Major cities: 2–4 business days
  • Other cities/remote areas: 3–6 business days

Delivery timelines may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges (if applicable) are calculated at checkout.
  • Promotional offers or free-shipping campaigns may be applied at Royella Foods’ discretion.

5. Order Tracking

Once your order is dispatched, you may receive tracking details via WhatsApp, SMS, or email, depending on the courier service.

6. Delivery Responsibility

  • Please ensure accurate delivery details at checkout.
  • Royella Foods is not responsible for delays or non-delivery caused by incorrect address or recipient unavailability.

CONTACT INFORMATION

Royella Foods

For any questions, concerns, or support related to orders, shipping, returns, or our policies, please contact us:

Email: royellaenterprise@gmail.com
Phone / WhatsApp: +92 324 7232147

Customer support is available during standard business hours. We aim to respond to all inquiries within 24–48 working hours.