RETURN & REFUND POLICY

Due to the nature of food products, Royella Foods follows a strict but fair return policy.

1. Returns Eligibility

Returns are only accepted under the following conditions:

• Product received is damaged, leaking, or physically broken
• Product delivered is incorrect or expired

Returns are not accepted for:

• Change of mind
• Taste preference
• Opened or partially consumed items

2. Return Request Timeline

• You must report the issue within 24 hours of delivery
• Clear photos/videos of the product and packaging must be shared

3. Refund or Replacement

After verification:

• A replacement will be issued or
• A refund will be processed (store credit or bank transfer, as applicable)

Refund processing time: 7–10 business days

4. Return Shipping

• If the issue is confirmed as our error, return shipping costs will be covered by Royella Foods.
• Unauthorized returns will not be accepted.

CONTACT INFORMATION

Royella Foods

For any questions, concerns, or support related to orders, shipping, returns, or our policies, please contact us:

Email: royellaenterprise@gmail.com
Phone / WhatsApp: +92 324 7232147

Customer support is available during standard business hours. We aim to respond to all inquiries within 24–48 working hours